At Wynyard Homes we believe that Customer Care should not finish once you have moved into your new home. We have therefore developed an after sales service, which we hope will give you peace of mind
Within the first 48 hours of taking up occupation of your new home we would ask that the following items are inspected for significant damage:
Should we not hear from you regarding any damage within the first 48 hours we shall endeavour to give you a courtesy call, shortly after legal completion to ensure that all is well and that you are settling into your new home. Should you have any questions at this point we will be more than happy to answer them for you.
On legal completion we will provide you with a 7 day inspection form for you to detail any minor items that you would wish us to attend to that you have noticed whilst settling into your new home. Our Surveyor has thoroughly inspected each property at the various stages of build, we therefore do not ask you to do a detailed inspection of the whole property, although anything significant that you do find should be noted.
Our Sales Co-ordinator will make a mutually convenient appointment with you and call to discuss and view any items mentioned on your list. We will then endeavour to complete any works required as soon as possible, causing you very little inconvenience.
We will be responsible for maintenance of any MAJOR defects which may occur within the first two years of occupation. We will not be liable in any instance for wear and tear of items, deterioration caused by neglect or failure to carry out normal or specific maintenance. Dampness, condensation or shrinkage not caused by a defect. Damage caused by alterations or extensions to your home.
We care very much about our customers and know that your will expect the highest levels of service and customer care therefore; we have produced a Customer Charter to ensure that you know what to expect from us and how seriously we take our responsibilities to you..
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