Customer Care


Our Pledge to you from Wynyard Homes

At Wynyard Homes we believe that Customer Care should not finish once you have moved into your new home. We have therefore developed an after sales service, which we hope will give you peace of mind

 

First 48 Hours

Within the first 48 hours of taking up occupation of your new home we would ask that the following items are inspected for significant damage:

  • Kitchen units including worktops and sinks.
  • Sanitary ware and bathroom fittings.
  • Wall tiling.
  • Doors and windows including frames and glazing.
  • Electrical and gas appliances.
  • Any floor coverings supplied by Wynyard Homes.
  • Roof tiles.
  • You will appreciate that we have to place a time limit on these items before every day wear and tear takes place.

 

Courtesy Call

Should we not hear from you regarding any damage within the first 48 hours we shall endeavour to give you a courtesy call, shortly after legal completion to ensure that all is well and that you are settling into your new home. Should you have any questions at this point we will be more than happy to answer them for you.

 

7 Day Inspection

On legal completion we will provide you with a 7 day inspection form for you to detail any minor items that you would wish us to attend to that you have noticed whilst settling into your new home. Our Surveyor has thoroughly inspected each property at the various stages of build, we therefore do not ask you to do a detailed inspection of the whole property, although anything significant that you do find should be noted.

 

Our Sales Co-ordinator will make a mutually convenient appointment with you and call to discuss and view any items mentioned on your list. We will then endeavour to complete any works required as soon as possible, causing you very little inconvenience.

 

First two years Warranty – Builder Obligation

We will be responsible for maintenance of any MAJOR defects which may occur within the first two years of occupation. We will not be liable in any instance for wear and tear of items, deterioration caused by neglect or failure to carry out normal or specific maintenance. Dampness, condensation or shrinkage not caused by a defect. Damage caused by alterations or extensions to your home.

 

Code of Conduct

We care very much about our customers and know that your will expect the highest levels of service and customer care therefore; we have produced a Customer Charter to ensure that you know what to expect from us and how seriously we take our responsibilities to you..

Get in Touch

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HEAD OFFICE:  Wynyard Homes, Maritime House, Harbour Walk, The Marina, Hartlepool, County Durham, TS24 0UX.  © 2018 Wynyard Homes. All rights reserved.