About Us – Why choose Wynyard Homes?

 

We anticipate the needs of home owners and are committed to delivering them to the highest standards of construction and service. We take great care in selecting our sites and researching the surroundings of our developments. Each one of our home designs is planned for its intended environment.

All of our individually designed homes feature superior quality materials and highly-specified interiors including carefully sourced modern fixtures and fittings that provide both functional, and stylish living. Our innovative and dynamic approach to our designs result in a far higher specification than is found in comparable developments.

While quality is our priority, our homes are offered at a very affordable price. We offer a wide range of assisted packages, incentives and mortgage services to suit your needs. On selected homes and developments, we will pay 5% of the purchase price toward the deposit requested by your lender. Whether you are a first time buyer or an existing home owner, our experienced staff will help you move into the home of your dreams, stress-free, and swiftly.

Long-term customer satisfaction is key to our success, and we ensure that we take care of you at every stage of buying your new home, and just as importantly, after you have moved into the property.

To make an informed decision regarding your new home, we will walk you through the specifications and layout of your home as well as any pre-contractual information. At every stage of the sales process, you will receive friendly, helpful support and guidance from our sales team.

We will guide you through the heating, lighting, and appliances of your new home before you move in.

The sales team will welcome you to your new home on the day of legal completion. The sales team will be available to answer further questions during follow-up calls and visits.

All Wynyard Homes new properties come with a 10-year structural warranty.
In addition to providing health and safety advice when you visit the development, we will also provide it once you move into your new home.

For peace of mind, we provide out-of-hours emergency cover seven days a week.

Should we be unable to resolve your concerns, our website provides a detailed customer complaints procedure.

Our commitment to you

Wynyard Homes is committed to providing homes and service to a high standard.  We work hard to resolve any issues our customers bring to our attention, but we also know that sometimes things can go wrong.  If you have any concerns or dissatisfaction in any way, we will do our upmost to resolve your issue in a fair and transparent way.

We want your journey with Wynyard Homes to be as smooth and enjoyable as possible.  Please follow our complaints procedure below to help us deal with your concerns efficiently and effectively.

What we need from you

  • Your name and address
  • Details of how we can contact you
  • A clear description of your complaint
  • Details of what you would like us to do to resolve the situation

Step 1

If you’ve reserved but are yet to complete the purchase of your home and you’re dissatisfied with the service we’ve provided, please raise your concerns with your Sales Executive.

If you have a complaint, in the first instance you should contact our Customer Care Team on 01740 618 700.

Step 2

If you’re not satisfied with the initial response, please send a letter of complaint to our Head Office –

Wynyard Homes,
Wynyard Park House,
Wynyard Business Park,
Wynyard, Stockton-on-Tees,
Billingham TS22 5TB

or email sales@wynyard-homes.co.uk.

What we will do

We will acknowledge receipt of your email within 5 working days and respond with our proposed solution within 28 working days, this will may also include out decision not to take any further action. 

If we are unable to provide a response to the issue within the timescales, we will confirm what the reason for the delay is and how long it will be before we can provide a full response. 

If you are unhappy with how we have dealt with your complaint

Under the consumer code for Home Builders, if you are unhappy with how we have dealt with your complaint, you may refer the matter to your Home Warranty Provider in the first instance e.g. NHBC.

If appropriate, they might refer you to the Consumer Code for Home Builders who run an Independent Dispute Resolution Scheme who will follow an adjudication process.  This is entirely independent and will consider the evidence provided by the customer and the housebuilder to reach a decision. 

 

How will I know whether I can afford to buy a property?

A Financial Advisor recommended by Wynyard Homes, your bank or someone who you already know and trust will talk you through your income, expenditure and savings which will enable them to calculate your affordability and amount of deposit you will need to purchase.

What is a credit score?

Before any reservation can be taken we always ensure that a credit score is run and that a decision is agreed in principal, by a mortgage provider. This is the lender saying that subject to confirmation of what you have already advised them and valuation, they are happy to lend to you.

How much deposit/savings will I need?

This will depend upon the purchase price and the buying scheme that you may be using. The minimum amount that you will need in savings is at least 5% of the value of your new home, although some lenders may require you to have more.

What is a reservation fee?

A reservation fee is paid to secure your chosen property at the price agreed for a fixed period of 6 weeks. This fee is deducted from your deposit on Exchange of Contracts in the 6 week period and is refundable should anything go wrong with your house purchase.

What is conveyancing and who will carry this out on my behalf?

You will need to instruct a Solicitor or Conveyancer to complete the legal paperwork relating to your new property purchase once you are ready to commit to purchase your new home. It is always good to shop around or to use a recommended Solicitor/Conveyancer as fees do vary.

When will I be able to move into my new home?

For a house which is build complete it is possible to move within 4 to 6 weeks. This is obviously subject to receipt of your mortgage offer and all legal paperwork being completed. Should your new home be under construction the same applies as above, though we will advise you of an approximate date upon reservation and keep you advised at regular intervals throughout the build process.

Will I be able to have a look around my new home before legal completion?

Yes. You will be invited to a home demonstration, where we will show you the workings of your home. Every care will have been taken to ensure the highest standard of finish; therefore this is not for you to carry out a detailed inspection of the whole property, although anything significant that you do notice will be attended to.

What warranty is available with my new home?

You will receive a 6 year warranty with your new home which guarantees the build quality and structure of your new home. Together with a 2 years builders obligation responsibility for the maintenance of any major defects which may occur during this time.

Who do I contact if I have an emergency in my home?

Upon legal completion we shall issue you with a list of emergency telephone numbers, just in case!

Website terms of use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Wynyard Homes’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Wynyard Homes’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Wynyard Park House, Wynyard Business Park, Wynyard, Stockton-on-Tees, Billingham, TS22 5TB.  Our company registration number is 11307664. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

“I was looking for something ‘executive’ and I wanted something really, really good – detached, double garage, long drive. Having bought from home builders in the past, I’d say the build quality is far superior – definitely better materials, and the home is immaculate. For the investment, it was a no-brainer. Absolutely Perfect.”

Gavin Wise

“Amazing best home i have ever bought. The standards are beyond high. 5 class. 100% buy again.”

Rachel Hoskins

“Homes are beautiful. Amazing standard. I would highly recommend the service and experience of the team at Wynyard.”

Joanne Odgers

“I would highly recommend Wynyard Homes to anyone looking for a new home. The sales team were absolutely fantastic and made the whole process very easy. Since moving into my new home I’ve had no problems at all and I love it. The fixtures and fittings are to a very high standard and living here has been a joy. I’d just like to say a massive thank you to everyone at Wynyard Homes for all their help and for providing me with a fantastic home to live in.”

Gary

“We are loving our new house. Excellent quality and finish. So impressed with the level of service throughout. So happy we recommended the development to our best friend who also bought around the corner.”

Sheila and Dave