Why choose Wynyard Homes?
We anticipate the needs of home owners and are committed to delivering them to the highest standards of construction and service. We take great care in selecting our sites and researching the surroundings of our developments. Each one of our home designs is planned for its intended environment.
All of our individually designed homes feature superior quality materials and highly-specified interiors including carefully sourced modern fixtures and fittings that provide both functional, and stylish living. Our innovative and dynamic approach to our designs result in a far higher specification than is found in comparable developments.
While quality is our priority, our homes are offered at a very affordable price. We offer a wide range of assisted packages, incentives and mortgage services to suit your needs. On selected homes and developments, we will pay 5% of the purchase price toward the deposit requested by your lender. Whether you are a first time buyer or an existing home owner, our experienced staff will help you move into the home of your dreams, stress-free, and swiftly.
Long-term customer satisfaction is key to our success, and we ensure that we take care of you at every stage of buying your new home, and just as importantly, after you have moved into the property.
Our Pledge to you from Wynyard Homes
At Wynyard Homes we believe that Customer Care should not finish once you have moved into your new home. We have therefore developed an after sales service, which we hope will give you peace of mind
First 48 Hours
Within the first 48 hours of taking up occupation of your new home we would ask that the following items are inspected for significant damage:
- Kitchen units including worktops and sinks.
- Sanitary ware and bathroom fittings.
- Wall tiling.
- Doors and windows including frames and glazing.
- Electrical and gas appliances.
- Any floor coverings supplied by Wynyard Homes.
- Roof tiles.
- You will appreciate that we have to place a time limit on these items before every day wear and tear takes place.
Should we not hear from you regarding any damage within the first 48 hours we shall endeavour to give you a courtesy call, shortly after legal completion to ensure that all is well and that you are settling into your new home. Should you have any questions at this point we will be more than happy to answer them for you.
7 Day Inspection
On legal completion we will provide you with a 7 day inspection form for you to detail any minor items that you would wish us to attend to that you have noticed whilst settling into your new home. Our Surveyor has thoroughly inspected each property at the various stages of build, we therefore do not ask you to do a detailed inspection of the whole property, although anything significant that you do find should be noted.
Our Sales Co-ordinator will make a mutually convenient appointment with you and call to discuss and view any items mentioned on your list. We will then endeavour to complete any works required as soon as possible, causing you very little inconvenience.
First two years Warranty – Builder Obligation
We will be responsible for maintenance of any MAJOR defects which may occur within the first two years of occupation. We will not be liable in any instance for wear and tear of items, deterioration caused by neglect or failure to carry out normal or specific maintenance. Dampness, condensation or shrinkage not caused by a defect. Damage caused by alterations or extensions to your home.
Code of Conduct
We care very much about our customers and know that your will expect the highest levels of service and customer care therefore; we have produced a Customer Charter to ensure that you know what to expect from us and how seriously we take our responsibilities to you..
How will I know whether I can afford to buy a property?
A Financial Advisor recommended by Wynyard Homes, your bank or someone who you already know and trust will talk you through your income, expenditure and savings which will enable them to calculate your affordability and amount of deposit you will need to purchase.
What is a credit score?
Before any reservation can be taken we always ensure that a credit score is run and that a decision is agreed in principal, by a mortgage provider. This is the lender saying that subject to confirmation of what you have already advised them and valuation, they are happy to lend to you.
How much deposit/savings will I need?
This will depend upon the purchase price and the buying scheme that you may be using. The minimum amount that you will need in savings is at least 5% of the value of your new home, although some lenders may require you to have more.
What is a reservation fee?
A reservation fee is paid to secure your chosen property at the price agreed for a fixed period of 6 weeks. This fee is deducted from your deposit on Exchange of Contracts in the 6 week period and is refundable should anything go wrong with your house purchase.
What is conveyancing and who will carry this out on my behalf?
You will need to instruct a Solicitor or Conveyancer to complete the legal paperwork relating to your new property purchase once you are ready to commit to purchase your new home. It is always good to shop around or to use a recommended Solicitor/Conveyancer as fees do vary.
When will I be able to move into my new home?
For a house which is build complete it is possible to move within 4 to 6 weeks. This is obviously subject to receipt of your mortgage offer and all legal paperwork being completed. Should your new home be under construction the same applies as above, though we will advise you of an approximate date upon reservation and keep you advised at regular intervals throughout the build process.
Will I be able to have a look around my new home before legal completion?
Yes. You will be invited to a home demonstration, where we will show you the workings of your home. Every care will have been taken to ensure the highest standard of finish; therefore this is not for you to carry out a detailed inspection of the whole property, although anything significant that you do notice will be attended to.
What warranty is available with my new home?
You will receive a 6 year warranty with your new home which guarantees the build quality and structure of your new home. Together with a 2 years builders obligation responsibility for the maintenance of any major defects which may occur during this time.
Who do I contact if I have an emergency in my home?
Upon legal completion we shall issue you with a list of emergency telephone numbers, just in case!
The term ‘Wynyard Homes’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Maritime House, Harbour Walk, The Marina, Hartlepool, TS24 0UX. Our company registration number is to confirm. The term ‘you’ refers to the user or viewer of our website.
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“I was looking for something ‘executive’ and I wanted something really, really good – detached, double garage, long drive. Having bought from home builders in the past, I’d say the build quality is far superior – definitely better materials, and the home is immaculate. For the investment, it was a no-brainer. Absolutely Perfect.”
“Amazing best home i have ever bought. The standards are beyond high. 5 class. 100% buy again.”
“Homes are beautiful. Amazing standard. I would highly recommend the service and experience of the team at Wynyard.”
“I would highly recommend Wynyard Homes to anyone looking for a new home. The sales team were absolutely fantastic and made the whole process very easy. Since moving into my new home I’ve had no problems at all and I love it. The fixtures and fittings are to a very high standard and living here has been a joy. I’d just like to say a massive thank you to everyone at Wynyard Homes for all their help and for providing me with a fantastic home to live in.”
“We are loving our new house. Excellent quality and finish. So impressed with the level of service throughout. So happy we recommended the development to our best friend who also bought around the corner.”
Sheila and Dave
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Wynyard Homes is a dynamic company working in the North East Housing Sector, striving to bring quality affordable housing to the region. We value collaborative working and encourage active staff participation and input in all that we do. If you share our values of professionalism, integrity and a strong work ethic then there’s no limit to what you can achieve working at Wynyard Homes.
People are our greatest asset and we recognise that they are vital to our continuing success. We aim to attract and retain talented, dedicated people to join our team. In return, we will provide you with support and the opportunity to develop your skills and experience.